Refund policy

Last updated: June 30, 2026

We want you to be happy with your purchase from The Titsy Mermaid. Because many items are custom-made, print-on-demand, or produced after you order, returns and refunds are handled as described below.

Print-on-Demand and Custom-Made Items

Many apparel, drinkware, stickers, and similar goods are produced after your order is approved. Handmade engraved boards and similar small-batch items are also made to order. These items are generally not eligible for return or refund due to buyer's remorse, size selection, or color preference once production has started.

Damaged or Defective Items

If your item arrives damaged, defective, or materially different from what you ordered because of a production or fulfillment error, contact us within 7 days of delivery through our Contact page. Include your order number and clear photos of the issue. We will review the request and, when appropriate, offer a replacement, store credit, or refund.

Wrong Item Received

If you receive the wrong item, contact us within 7 days of delivery with your order number and photos. We will work with you to correct the issue when the mistake is confirmed.

Order Cancellation

Orders may be cancelled before production or fulfillment begins. If you need to cancel, contact us as soon as possible through our Contact page. Once production has started, cancellation may not be possible.

Address Errors

If a package is lost, delayed, or returned because of an incorrect or incomplete address provided at checkout, we may not be able to offer a refund or free replacement. Please review your shipping details carefully before completing your purchase.